Conch Charters ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our website and related services.
1. Who We Are
Conch Charters
Fort Burt Marina
Road Town, Tortola
British Virgin Islands
If you have any questions about this policy or your data, please contact us at sailing@conchcharters.com
2. Information We Collect
When you interact with our website or send us an enquiry, we may collect the following types of personal data:
- Name
- Email address
- Phone number (if provided)
- Message contents and related form inputs
- Technical data via cookies or analytics tools (e.g., IP address, browser type, device data)
3. How We Use Your Information
We use your information for purposes such as:
- Responding to enquiries and providing customer service
- Improving our website and service offerings
- Automatically enrolling you in our email marketing list (you may unsubscribe at any time)
- Enhancing advertising through platforms like Google Ads, Meta, and others
- Analyzing website performance and visitor behavior through third-party analytics tools
4. Cookies and Embedded Services
Cookie Usage
We use cookies and similar technologies (e.g., pixels, scripts) to:
- Ensure basic website functionality
- Remember user preferences
- Provide a better user experience
- Analyze site traffic and performance
- Deliver personalized ads and marketing messages
- Some cookies are set by third-party services integrated into our site.
Embedded Services
Our website may include embedded content or third-party tools (such as maps, videos, social media feeds, or booking widgets) which may collect data about you through cookies or other tracking technologies, just as if you were visiting the external website.
Consent for EEA Users
If you are located in the European Economic Area (EEA), we request your consent before placing non-essential cookies or loading third-party tracking technologies. A cookie consent pop-up is presented upon your first visit, allowing you to manage your preferences.
You can withdraw or change your consent at any time by updating your cookie settings in your browser or through our cookie management tool.
5. Sharing Your Information
We may share your personal data with selected third parties for purposes such as:
- Marketing and advertising (e.g., Google Customer Match, Facebook Ads)
- Email marketing platforms and CRM services
- Analytics and performance tracking tools
- Embedded tools and booking/communication platforms
These third parties may act as processors or controllers, depending on the service. Data is shared only for the specified purposes and only as permitted under applicable laws.
Google Customer Match & Advertising
We securely share certain user data with Google to improve ad targeting through Customer Match. Google acts as a processor of this data under the Google Ads Data Processing Terms and complies with the EU User Consent Policy. Learn more: Google Customer Match
6. Legal Basis for Processing (GDPR/EEA)
Where applicable under the GDPR, we process your personal data based on:
- Your consent (e.g., for cookies, email marketing, third-party tracking)
- Our contractual obligations (e.g., responding to enquiries)
- Legitimate interests, where not overridden by your privacy rights (e.g., improving services, marketing)
7. Your Data Rights
If you are in the EEA, UK, or similar jurisdictions, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to certain types of processing
- Request restriction of processing
- Receive your data in a portable format
- Lodge a complaint with your local data protection authority
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. International Data Transfers
Your data may be transferred to and processed in countries outside your own. Where required by law, we implement appropriate safeguards, such as standard contractual clauses, to protect your information during these transfers.
10. Contact Information
Data Controller:
- Conch Charters
- Fort Burt Marina
- Road Town, Tortola
- British Virgin Islands
- [Insert Contact Email]
- [Insert Phone Number]
Data Protection Officer / EU Representative (if applicable):
[Insert Name and Contact Info]
11. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted here with a new effective date.